Refund policy
Return and Refund Policy
30-Day Return Period: Our return policy allows for returns within 30 days from the date of purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange. In some circumstances, we may consider returns beyond this period, but this will be at our discretion.
Eligibility for Returns To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition as when you received it.
- It should be in its original packaging.
- We do not accept returns for used items, or custom-made products.
To initiate your return, please provide details of your order and/or proof of purchase.
Return Request Email Before sending back your purchase, please initiate the return process by sending us a return request email. We appreciate your cooperation in this matter.
Partial Refunds In specific situations, we may grant partial refunds under the following circumstances:
- If the item is not in its original condition, is damaged, or has missing parts for reasons not attributed to our error.
- Items returned more than 30 days after delivery.
Sale Items All sales and discounted items are deemed final and are not eligible for a refund. In specific situations, returns may be accepted, but you will be issued a credit for the order amount, excluding the shipping cost.
Refunds We reserve the right to decline refunds and returns that we deem unreasonable. Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within 2-5 business days.
Shipping and Returns Policy
We are committed to providing a positive experience for all our customers. Please read our policy regarding shipping and returns:
Returns
To return a product for a valid reason, please follow the return instructions detailed in the email response. You are responsible for covering the shipping costs for returning your item, and return shipping costs are non-refundable.
Refunds
- If your order qualified for free shipping, we will deduct the shipping cost we incurred from your refund amount.
- If you paid for shipping as part of your original order, the shipping cost will not be refunded.
- For partial refunds, if the remaining total qualifies for free shipping, no shipping cost will be deducted. If it does not qualify, the original shipping cost will not be refunded.
Important Information
- For all returns, the item must be in its original condition, unused, and in its original packaging.
- Refunds will be processed within 5 business days after we receive your return.